Frequently Asked Questions
Everything you need to know about working with us
We are a direct manufacturer with over 18 years of experience in fitness equipment, backed by our own R&D team, production workshops, and quality control systems. Virtual video tours or on‑site visits are welcome.
Our facility covers approximately 10,000 square meters with an annual output value of RMB 70–80 million. Monthly capacity varies by product type – for vibration massage machines, we can produce over 20,000 units per month. Capacity is scalable to meet bulk order requirements.
We do not currently hold a formal third‑party audit report, but we can fully cooperate with client‑arranged factory audits and provide all necessary documentation.
Yes. We offer comprehensive OEM/ODM services including logo printing, custom packaging, structural modifications, and new product development based on your specifications or design files.
The MOQ varies by product. For standard models, MOQ is typically 100–500 units. For first‑time customers, we support small trial orders – please contact us to discuss.
Yes. For structural issues, we provide replacement parts or rework support. For electronic components (motors, circuit boards), we offer a 6–12 month warranty and can arrange replacements as needed.
Our products comply with CE and RoHS standards for relevant models. Additional certifications (e.g., REACH, FCC) can be arranged based on your market requirements.
We follow a strict quality control process across all stages:
1. Incoming raw material inspection (steel tubes, ABS, electronic components);
2. In‑process random checks during welding, coating, and assembly;
3. 100% functional and safety testing before packaging;
4. Final random inspection prior to shipment.
We accept T/T (bank transfer) and L/C. Standard terms are 30% deposit in advance, with the 70% balance against a copy of the Bill of Lading. For long‑term partners, terms can be negotiated.
After deposit and sample confirmation, regular orders typically take 25–45 days, depending on order quantity, product complexity, and current production schedule.
Still Have Questions?
Our team is ready to help. Get in touch and we'll respond within 24 hours.
Contact Us